Returns & Exchanges

Due to the perishable nature of our products, Rosé Wine offers a 14-day return window for unopened and undamaged bottles. If your order arrives damaged or incorrect, we provide a full replacement or refund to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why you wish to return the product.

• 2.
  Verification and Photos

  For damaged items, please attach clear photos of the shipping box and the bottle labels to your request for rapid processing.

• 3.
  Secure Packaging

  Place the unopened bottles back into their original protective cardboard inserts to prevent breakage during the return transit.

• 4.
  Receive Refund

  Once our cellar team inspects the returned items, we will issue a credit to your original payment method within 5-7 business days.